At Boltstopis, we take great care in ensuring that our customers are happy with their purchases. However, if you are unsatisfied for any reason, our Refund and Returns Policy provides guidelines on how you can return items and receive a refund.

1. Refund Eligibility

We offer refunds on products under the following conditions:

• Defective or Damaged Items: If the product you received is defective or damaged, you are eligible for a full refund or replacement.
• Wrong Product Delivered: If we mistakenly ship the wrong product, you may return it for a full refund or receive the correct item.
• Dissatisfaction: If you are not satisfied with your purchase, you may return the product for a refund, provided it meets our conditions for return.

2. Conditions for Returns

To be eligible for a return:

• The item must be unused, in the same condition you received it, and in its original packaging.
• You must provide proof of purchase (e.g., a receipt or order confirmation email).
• Custom flower arrangements and special orders are non-refundable unless defective or damaged upon arrival.

3. Return Process

To initiate a return, follow these steps:

1. Contact Us: Email us at [email protected] within 14 days of receiving your order to request a return. Include your order number and reason for the return.
2. Shipping the Item: Once your return is approved, you will be responsible for shipping the product back to us at the provided return address unless the item was defective or damaged. Please use a trackable shipping service to ensure the item reaches us safely.
3. Inspection: After receiving the returned item, we will inspect it to ensure it meets the conditions for a return. If the item is approved, we will process your refund.

4. Refund Processing

Once your return is approved, the refund will be processed and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that processing times may vary depending on your bank or payment provider.

5. Non-Returnable Items

The following items are non-returnable and non-refundable:

• Custom-made floral arrangements
• Sale items or discounted products
• Gift cards

6. Late or Missing Refunds

If you haven’t received your refund yet:

• Check your bank account or credit card statement again.
• Contact your credit card company, as it may take some time before your refund is officially posted.
• If you’ve done all of this and still haven’t received your refund, please contact us at [email protected].